Privacy Policy

Effective Date: 1 January 2026

Korsgate Auto Care is operated by Magic Hand Car Wash Franchisor Pty Ltd (ACN 101 257 023). Throughout this document, references to "we," "us," or "our" refer to Magic Hand Car Wash Franchisor Pty Ltd trading as Korsgate Auto Care. We are committed to safeguarding the personal information entrusted to us by our customers and website visitors. This Privacy Policy outlines the types of personal information we collect, the reasons we collect it, how we handle and store that information, and the choices available to you regarding your data.

This policy has been prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. By accessing our website at korsgate.com, using our services, or providing personal information to us in any form, you acknowledge that you have read and understood the practices described below.

1. Information We Collect

We may collect and hold the following categories of personal information, depending on the nature of your interaction with us:

  • Identity and contact details: Your full name, email address, phone number, and postal address.
  • Vehicle information: Vehicle make, model, year, colour, registration number, and notes about vehicle condition relevant to the services we provide.
  • Payment and transaction data: Credit or debit card details, billing address, transaction history, and membership subscription records. Note that full card numbers are processed by our third-party payment gateway and are not stored on our servers.
  • Booking and service records: Appointment dates, service types selected, special requests, and feedback or complaints you submit.
  • Technical and browsing data: IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited on our site, time spent on pages, and clickstream data.
  • Communications: Records of correspondence you have with us, whether by email, phone, online form, or in person, including the content of those communications.

2. How We Collect Information

Personal information is gathered through several channels. When you complete a booking form on our website or request a quote, you directly provide us with identity, contact, and vehicle details. In-store interactions — such as presenting your vehicle for a wash or detailing service — also involve the collection of relevant personal and vehicle information by our staff.

We collect technical and browsing data automatically when you visit korsgate.com through the use of cookies, server logs, and similar technologies. Our Cookie Policy, available separately on this website, explains these mechanisms in greater detail. Occasionally, we may receive personal information from third parties, such as referral partners or review platforms, but only where you have consented to the sharing of that information or where it is publicly available.

3. Purposes of Collection

We use the personal information we collect for the following purposes:

  • Service delivery: To process your bookings, carry out the car wash or detailing services you have requested, manage your membership, and handle payments.
  • Customer communication: To send booking confirmations, appointment reminders, service completion notifications, and to respond to your enquiries or complaints.
  • Marketing and promotions: With your consent, to send you newsletters, special offers, loyalty rewards, and information about new services. You may opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
  • Analytics and improvement: To analyse website traffic patterns, understand how customers interact with our services, and improve the quality, range, and delivery of what we offer.
  • Legal and regulatory compliance: To comply with applicable laws, regulations, and legal processes, including the Australian Privacy Act 1988 and Australian Consumer Law.

4. Data Storage and Security

We store personal information using a combination of secure electronic databases and, where necessary, physical records at our business premises. Electronic data is protected by encryption in transit (TLS/SSL) and access controls that restrict availability to authorised personnel only. We maintain firewalls, anti-malware software, and conduct periodic security reviews to guard against unauthorised access, disclosure, modification, or destruction of personal information.

While we take all reasonable steps to protect your data, no method of electronic storage or transmission over the internet is entirely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any suspected data breach in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

5. Third-Party Sharing

We do not sell or rent your personal information to third parties. However, we may share your information in limited circumstances with the following types of service providers who assist us in operating our business:

  • Payment processors: To securely process credit card and other electronic payment transactions on our behalf.
  • Analytics providers: Such as Google Analytics, to help us understand website usage patterns. These providers collect data in accordance with their own privacy policies.
  • Email and communication platforms: To deliver transactional emails, marketing communications, and SMS notifications.
  • IT and hosting providers: Who maintain the servers and infrastructure on which our website and booking systems operate.

All third-party providers are contractually required to handle your information securely and only for the specific purposes for which it was shared. We may also disclose personal information where required by law, court order, or a regulatory authority.

6. Your Access and Correction Rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you. You also have the right to request correction of any information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make such a request, please contact our privacy officer using the details provided at the end of this policy. We will respond to access and correction requests within 30 days. In certain limited circumstances permitted by law, we may refuse a request, but we will always provide written reasons for doing so.

7. Data Retention

We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. Booking and transaction records are retained for a minimum of seven years to meet our financial and tax reporting obligations. Marketing preferences and consent records are kept for as long as you remain subscribed. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Children's Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child without verified parental consent, we will take steps to delete that information as soon as practicable. If you believe that a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Where changes are significant, we may notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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