Refund Policy

Effective Date: 1 January 2026

At Korsgate Auto Care, operated by Magic Hand Car Wash Franchisor Pty Ltd (ACN 101 257 023), we take pride in delivering high-quality car wash and detailing services. If something is not right, we want to make it right. This policy sets out how refunds and service adjustments work.

Our Satisfaction Guarantee

We stand behind every service we perform. If you are not satisfied with the results of your car wash or detailing service, let us know as soon as possible — ideally before you leave our premises. In many cases, we can address the issue on the spot by re-performing the relevant part of the service at no additional cost.

When Refunds Apply

You may be eligible for a refund if:

  • The service was not performed as described or did not meet the standard reasonably expected for the service you paid for.
  • A confirmed and paid booking was cancelled by us and no suitable alternative appointment could be arranged.
  • You were charged an incorrect amount due to a billing error on our part.

Your rights under the Australian Consumer Law are not affected by this policy. Where our services fail to meet a consumer guarantee, you are entitled to a remedy as provided by law.

How to Request a Refund

Submit your request within 48 hours of the service date. Contact us with the following details:

  • Your full name and contact information.
  • The date and location of the service.
  • The service you received and the amount paid.
  • A clear description of the issue, including photographs if possible.

You can reach us by phone at 03 9419 7419 or by email at info@korsgate.com. The 48-hour window helps us investigate effectively while the details are fresh, but we will still consider requests made after this period on a case-by-case basis.

Refund Process

Once we receive your request, here is what happens next:

  1. Acknowledgement: We will confirm receipt of your request within one business day.
  2. Assessment: We may ask you to bring the vehicle back for an inspection so we can verify the concern. We will arrange a time that works for you.
  3. Outcome: You will receive our decision within five business days of completing the assessment. Possible outcomes include a full refund, a partial refund, a complimentary re-service, or a credit toward a future visit.
  4. Payment: Approved refunds are processed to the original payment method. Allow up to 10 business days for the funds to appear in your account, depending on your bank or card provider.

Non-Refundable Items

The following are not eligible for a refund:

  • Gift cards and vouchers: These are non-refundable and non-redeemable for cash, though they remain transferable and can be used for any service we offer.
  • Membership fees after use: Once you have used any service under a membership plan within the current billing cycle, the fee for that cycle is not refundable. Unused cycles may be refunded — see membership cancellation below.
  • Services satisfactorily completed: If the service was delivered to the standard described and you simply changed your mind or preference, a refund will not be issued.

Partial Refunds

Where only part of a multi-service package fell short of expectations, we may issue a partial refund proportionate to the affected component rather than a full refund for the entire package. The amount will be calculated based on the individual service pricing.

Membership Cancellation

You can cancel a membership plan at any time by contacting us. Cancellation takes effect at the end of your current billing cycle, and you will continue to have access to membership benefits until that date. If you cancel within the first 14 days of your initial sign-up and have not yet used any membership services, you are entitled to a full refund of the initial payment. After the 14-day cooling-off period, membership fees already charged are non-refundable, but no further charges will be applied once cancellation is processed.

Disputes

If you are not satisfied with the outcome of your refund request, please let us know in writing so we can escalate the matter internally. We are committed to resolving disputes fairly and promptly. If we are unable to reach a resolution, you may contact your state or territory consumer affairs agency or lodge a complaint through the Australian Competition and Consumer Commission (ACCC).

Contact Us

For any questions about this policy or to submit a refund request:

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